Please complete the form below to request a complimentary upgrade to APx software version 5.0 for your customer. Complimentary upgrades are ONLY being provided to customers whose APx analyzer shipped in 2018.
- Each v5.0 upgrade is instrument-specific. When placing an upgrade request, you will need to include the customer’s analyzer serial number.
- For customers who already possess an APx KeyBox (for v4.6), their upgrades will be sent via email (either the analyzer owner email or ship-to contact email).
- For customers who DO NOT have an APx KeyBox, their upgrades will be shipped with a v5.0-enabled APx KeyBox to the ship-to (or owner analyzer) address provided.