International Service


International Service
Dedicated to providing excellent service to our customers around the globe

In countries with an Audio Precision Partner, please first contact your local distributor for service requests, as they can provide direct feedback to the AP’s headquarters and determine the best course of action. For technical support, product sales inquiries, software downloads, manuals and other resources, please visit the main AP website or contact your local AP distributor.

Important Notes:

  • Service must be scheduled before you ship your instrument.
  • Please do NOT send your instrument until your service has been scheduled and you have been issued an RMA. Requesting RMAs
  • The following instruments will transition to Unsupported on December 31, 2016: ATS-2, Portable One, System Two, System Two Cascade (Additional Information)
  • Before requesting service, please download and run the Self-Test or Performance Check for your instrument:

APx500 Series Self-Test
2700 Series / System Two Performance Check
ATS-2 Performance Check


Local Service Options
Customers who wish to receive service by a local provider in China, Germany, Japan or the UK may consider the following AP Authorized third-party service providers.

China
CESI  (China Electronics Standardization Institute) are an AP Authorized third-party service provider, offering calibration CESI - China Electronics Standardization Instituteservices for all supported AP products to customers in China.

CESI (中国电子技术标准化研究院)
Telephone: 010-64102361-22/18612118407
Fax: 010-64102365
Web: www.cesi.cn
Email: [email protected]
Shipping Address:
China Electronics Standardization Institute
No.8 Tongji Nanlu
Beijing Economic Technology Development Area
China 100176

Germany
Weber Systemtechnik are an AP Authorized third-party service provider, offering repair Weber Systemtechnik logoservices for all supported AP products to customers in Germany.

Weber Systemtechnik
Telephone: +49 6441 378040
Fax: +49 6441 3780425
Web: www.wesys.de
Email: [email protected]
Shipping Address:
Weber Systemtechnik
Hans-Sachs-Straße 10
D-35576 Wetzlar
Deutschland

Japan
CORNES Technologies Ltd are an AP Authorized Third-party Service Provider, offering repair services for all supported AP products for customers in Japan.
CORNES are an A2LA-accredited ISO/IEC 17025 facility.

CORNES Technologies Ltd
Telephone: +81-3-5427-7564
Fax: +81-3-5427-7572
Web: www.cornestech.co.jp
Email: [email protected]
Shipping Address:
Cornes House
5-1 Shiba 3-chome
Minatoku
Tokyo, Japan 105-0014

United Kingdom and Ireland
Trescal are an AP Authorized Third-party Service Provider, offering repair services for all supported AP products for customers in the UK and Ireland.
Please also see Schedule Service & Request RMA for more information.Trescal logo

Trescal
Telephone: +44 (0) 1438 212500
Fax: +44 (0) 1438 212555
Email: [email protected]
Shipping Address:
Trescal Limited
Sanders Building
Gunnels Wood Road
Stevenage, Hertfordshire, SG1 2AU
United Kingdom