Schedule Service & Request RMA
AP offers world class service and calibration for its instruments. The Factory provides service and calibration to customers within the United States. International customers should contact their local AP partner for service and calibration. For descriptions of the available services, please visit Service Offerings.
• You will receive a response to your RMA request within 1 business day. The Audio Precision factory is open Monday through Friday, with exceptions for U.S. holidays.
• Please do NOT send your instrument until your service has been scheduled and you have been issued an RMA.
• The following instruments will transition to Unsupported on December 31, 2016: ATS-2, Portable One, System Two, System Two Cascade (Additional Information)
• Before requesting service, please download and run the Self-Test or Performance Check for your instrument. This will help you to verify if the problem is indeed hardware related, and will aid us in identifying the issue if you do need to request service:
If you are within the US, please use the link below to provide the information we require to estimate service cost and issue you an RMA (Return Merchandise Authorization) number.
International Customers (excluding the UK and Ireland)
Please contact your local AP Sales Partner to arrange service. See the link below to find the AP representative in your area (if there is no partner in your region, use the US form above).
UK and Ireland Customers
If you are within the UK or Ireland, please use the methods described below to provide the information we require to estimate service cost and issue you an RMA (Return Merchandise Authorization) number.
Please download / print then complete the PDF form. Once completed, please email to [email protected] or fax to +1 (503) 643-3252.
Phone: (503) 627-0832 x 5
U.S. Toll Free: (800) 231-7350
Fax: (503) 643-3252
Email: [email protected]
Mail:5750 SW Arctic Drive
Beaverton, OR, USA 97005