Request Service

Schedule Service & Request RMA

AP offers world class service and calibration for its instruments. The Factory provides service and calibration to customers within the United States. International customers should contact their local AP partner for service and calibration. For descriptions of the available services, please visit Service Offerings.

Important Notes
• You will receive a response to your RMA request within 1 business day. The Audio Precision factory is open Monday through Friday, with exceptions for U.S. holidays.
• Please do NOT send your instrument until your service has been scheduled and you have been issued an RMA.
• The following instruments will transition to Unsupported on December 31, 2016: ATS-2, Portable One, System Two, System Two Cascade (Additional Information)
• Before requesting service, please download and run the Self-Test or Performance Check for your instrument. This will help you to verify if the problem is indeed hardware related, and will aid us in identifying the issue if you do need to request service:

APx500 Series Self-Test
2700 Series / System Two Performance Check
ATS-2 Performance Check

US, UK, and Ireland Customers
If you are within the US, the UK or Ireland, please use the methods described below to provide the information we require to estimate service cost and issue you an RMA (Return Merchandise Authorization) number.

Please download / print then complete the PDF form for your region. Once completed, please email to [email protected] or fax to +1 (503) 643-3252.

International Customers
Please contact your local AP Sales Partner to arrange service.

Find my local partner

Phone: (503) 627-0832 x 5
U.S. Toll Free: (800) 231-7350
Fax: (503) 643-3252
Email: [email protected]

Mail:5750 SW Arctic Drive
Beaverton, OR, USA 97005