AP Service / RMA Request Form

CONTACT INFORMATION

Primary Contact*

First (Given Name) Last (Family Name)

Email*

Phone*

Company*

Billing Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Ship-to Address

Same As Billing Address

Shipping Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Calibration Special Requests

Calibration Certificate Address

Same As Billing Address

Calibration Certificate Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

INSTRUMENT INFORMATION

Requested Service Type*

Service A - Repair & Adjustment
Service B - ISO/IEC 17025 Calibration, Repair & Adjustment*
Upgrade - Addition of new hardware options

*By selecting Service B, requester accepts Audio Precision's report criteria for Pass / Fail (see Pass / Fail Decision Rule)

Turnaround Time & Expedited Service

Normal service time is two weeks. Rush service of one week can be requested for an additional fee by checking the box below (to be quoted and provided with RMA). IMPORTANT: These service turnaround times are contingent upon both a) receipt of the instrument at our factory and b) receipt of a valid order (purchase order issued to Axiometrix Solutions or credit card information). Purchase orders should be sent to [email protected].

Rush Service

1-Week Rush Service Requested

Warranty Status*

Within First Year of Standard Warranty
Within Warranty (Standard or Extended)
Warranty Expired

For information on Audio Precision's warranty, please see https://www.ap.com/services-calibration/warranty/

Instrument Model*

Serial Number*

Service Request Summary*

Please briefly describe any issues with the instrument and/or the desired service (e.g., upgrades, etc.)

System Voltage*

100 V
120 V
230 V
240 V

PAYMENT INFORMATION

If you plan to issue a purchase order, please ensure the PO is issued to Axiometrix Solutions and sent to [email protected].

Payment Method*

I will issue a purchase order to Axiometrix Solutions
I will pay via credit card - please call for information.

PO Number

SHIPPING INFORMATION

Please do not ship your instrument until you have received an RMA.

Be sure your unit has adequate packaging before sending it to be serviced. If you do not have adequate packaging, a new shipping box can be ordered to enable you to ship the unit safely.

Customers are responsible for all customs and duty-related charges.

Shipping Box

Please send me a shipping box.

Boxes for APx52x, APx555, APx58x, 2700 Series are $115. Boxes for all other instruments are $90.

Return Carrier Requested*

FedEx
UPS

Return Service Requested*

Next Day
Two Day
Three Day
Ground

Return Service Payment*

Please charge my freight account
Please include shipping expense in invoice / credit card charge

Customer Freight Account Number*

SHIPPING ADDRESS

Audio Precision Service
c/o Axiometrix Solutions
5750 SW Arctic Drive
Beaverton, OR 97005
United States

Web Service Request ID

Phone

This field is for validation purposes and should be left unchanged.