Audio Precision is proud of the products and the service we provide to our customers. In order to maintain that high level of service, we rely on our customers feedback, both positive and negative.

According to ISO/IEC 17025 a complaint is defined as: expression of dissatisfaction by any person or organization to a laboratory, relating to the activities or results of that laboratory, where a response is expected.

If you have a complaint about any aspect of the Calibration process at Audio Precision, we would appreciate hearing from you. Use the contact information below to contact our Calibration staff.

When you do contact AP, we will do our best to resolve your issue at that time. In the case where we need to do research or check our records, we will acknowledge the complaint and get you an update within two working days. Depending on the nature of the complaint, you will hear from the person you originally contacted or from the Calibration Quality Manager.

The update hopefully will resolve the issue – if not we will let you know when you can expect the final resolution. In the event there are any delays, or we cannot positively identify the resolution date, we will do our best to keep you advised and up-to-date on the progress.

Once the issue is resolved we will send you an email or contact you by phone to make sure that you agree.

If at any time during the process you want to discuss the complaint or the progress of resolving your complaint, please contact the Calibration Quality Manager (see below).

Thank you for your feedback.

Contacting AP Technical Support
Email: [email protected]
Phone: (503) 627-0832 x 4
US Toll Free: (800) 231-7350

Contacting AP Service
Email: [email protected]
Phone: (503) 627-0832 x 5
US Toll Free: (800) 231-7350

Contacting APCS Calibration Quality Manager
William Bunnell
Email: [email protected]
Phone: 503 627-0832 x 273
US Toll Free: (800) 231-7350

Our normal office hours are – Monday through Friday, 9:00 a.m. to 5:00 p.m. (Pacific Time).