Request Service

Please complete the form below to request an RMA and initiate the repair, calibration and/or upgrade of an instrument.

Contact Information
Instrument Information
*By selecting Service B, requester accepts Audio Precision's report criteria for Pass / Fail (see Pass / Fail Decision Rule)
Turnaround Time & Expedited Service
Normal service time is two weeks. Rush service of one week can be requested for an additional fee by checking the box below (to be quoted and provided with RMA). IMPORTANT: These service turnaround times are contingent upon both a) receipt of the instrument at our factory and b) receipt of a valid order (purchase order issued to Axiometrix Solutions or credit card information). Purchase orders should be sent to [email protected].
For information on Audio Precision's warranty, please see https://www.ap.com/services-calibration/warranty/
Discontinued Models
Please briefly describe any issues with the instrument and/or the desired service (e.g., upgrades, etc.)
Payment Information
If you plan to issue a purchase order, please ensure the PO is issued to Axiometrix Solutions and sent to [email protected].
Shipping Information
Please do not ship your instrument until you have received an RMA.

Be sure your unit has adequate packaging before sending it to be serviced. If you do not have adequate packaging, a new shipping box can be ordered to enable you to ship the unit safely.

Customers are responsible for all customs and duty-related charges.
Boxes for APx52x, APx555, and APx58x are $142. Boxes for all other instruments are $116. Prices include UPS Ground shipping within the US.
Shipping Address
Audio Precision Service
c/o Axiometrix Solutions
9290 SW Nimbus Avenue
Beaverton, OR 97008
United States