Created on 2010-11-24 05:53:00

Question:

I have just installed APx500, but when the "Install New Hardware" wizard attempts to connect to my APx instrument, my computer hangs/freezes when it tries to install the "APGen.sys" driver.

Answer:

Kapersky Anti-Virus from Kapersky Labs has been known to prevent the “APGen.sys” driver from loading. If Kapersky Anti-Virus is installed on your computer, disable it temporarily while you install the APx driver.